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Trade orders: (01534) 742907

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Refund Policy

Refunds pertaining to perishable goods are not subject to any legal obligation on the part of the vendor, save that in the interest of providing best customer service practice, lucasbrosjersey.com advises:

  • Our refund policy runs alongside your rights under the Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product(s) are not wanted) provided such cancellation is made prior to dispatch which shall be determined as being not less than 24 hours before requested delivery time/date.
  • For reasons of hygiene and safety we cannot refund or exchange the any perishable goods or products unless they are found to be faulty or damaged on receipt
  • Made-to-order products ie: fruit/vegetable baskets or gift items cannot be returned for any reason unless faulty. In exceptional circumstances we may agree to accept subject to the policy outlined [1] but reserve the right to charge a cancellation fee of ¬†up to 30% of the order price.
  • Any refund agreed can only be made to the original card of purchase. Refunds to a card other than the original are not permitted.
  • You'll only receive a refund of delivery charges if all the items in a given order are returned at the same time (unwanted or faulty). Please call our Customer Care Team on 01534 745199 if you have any queries about your refund.
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